General Information and Policies

Support services are available Monday through Thursday from 8:00 am to 8:00 pm and on Friday from 8:00 am to 5:00 pm (Eastern Standard Time) through our support line at  1-803-640-2180.

The support staff has access to multiple resources to ensure your calls are responded to effectively. They have an entire database of hot line queries, and provide quick and accurate answers to your questions. If they cannot immediately solve your problem, we provide quick callback response times, to ensure you are not left out to dry. Depending on the severity of the problem, our response times are very fast, ranging from 15 minutes to just 1 hour.